Terms and Conditions

Please read these Terms and Conditions carefully before engaging in any pool services provided by Crownz Pools. By using our pool services, you agree to be bound by the following terms and conditions:

Service Agreement
a. Crownz Pools undertakes to perform pool services, including but not limited to pool maintenance, repairs, cleaning, equipment installs, and chemical treatments, as agreed upon.
b. The customer agrees to pay the agreed-upon rates for Crownz Pools services as indicated in the service agreement or invoice.

Service Scope
a. Crownz Pools will provide services with reasonable care, skill, and diligence in accordance with industry standards.
b. The customer understands that the effectiveness and endurance of the services offered may be affected by circumstances outside of Crownz Pools control, such as ambient conditions, existing pool conditions, and client upkeep.

Service Limitations
a. Crownz Pools will not be held liable for any damage or malfunction of pool equipment or systems caused by pre-existing flaws or inappropriate customer maintenance.
b. Crownz Pools makes no assurance that the services offered will resolve any pre-existing problems or flaws in the pool or its equipment.

Customer Responsibilities
a. The customer promises to submit accurate and up-to-date information about the condition of the pool, its equipment, and any special requirements.
b. During the service visit, the customer is responsible for ensuring that the pool area is accessible, safe, and in compliance with applicable health and safety regulations.

Payments and Fees
a. The customer agrees to pay the agreed-upon rates for Crownz Pools’ services as indicated in the service agreement or invoice.
b. The service agreement or invoice will provide payment terms and methods.
c. Late payments may be subject to additional fees or interest, as specified in the service agreement or invoice.

Cancellations and Rescheduling
a. For cancellations or rescheduling of services, the customer shall provide reasonable notice. Failure to do so may result in service agreement cancellation fines.
b. Crownz Pools retains the right to cancel or reschedule services in the event of unforeseen situations such as bad weather, equipment failure, or safety concerns.

Indemnity and Liability
a. Except in circumstances of gross negligence or wilful misconduct, Crownz Pools will not be liable for any loss, damage, injury, or expenses resulting from the supply of pool services.
b. Except in cases of Crownz Pools’ gross negligence or wilful misconduct, the customer agrees to indemnify and keep Crownz Pools harmless for any claims, losses, damages, or expenses arising from the use of our pool services.

Governing Law and Jurisdiction
a. These Terms and Conditions are regulated and construed in line with Australian law.
b. Any disputes arising from or in connection with these Terms and Conditions will be resolved exclusively by the courts of Australia.

Please contact Crownz Pools if you have any questions or require further clarification regarding these Terms and Conditions.